hba999 Responsible Gaming —
Your safety is our priority
hba999 believes that entertainment should always be enjoyed in a safe and controlled environment. We are committed to helping you build healthy gaming habits and to providing support when you need it.
Why Responsible Gaming Matters
Online gaming is an entertaining activity that, when enjoyed properly, brings fun and excitement. However, when it goes out of control, it can have a negative impact on personal, family, and financial life. At hba999, we place responsible gaming at the highest priority and are committed to ensuring the protection of every player.
By using the responsible gaming tools available on our platform, you can keep full control over how you spend your time and money. Setting deposit limits, taking a temporary break, or opting for complete self-exclusion — every feature is readily available to you. Remember, gaming is always for entertainment — not as a source of income.
hba999 provides services exclusively for those aged 21 and above. Minors are strictly prohibited from opening an account or playing games. We ask parents to use minor-protection software on your devices so that children or teenagers cannot access this platform.
For ages 21 and above only
hba999 complies with applicable regulations in Bangladesh and ensures that only adults can use our platform. Completing the age verification process at registration is mandatory. If any minor is found to have taken part in gaming activities, their account will be closed immediately and deposited funds will not be refunded.
Our Responsible Gaming Tools
Setting Deposit Limits
You can set the maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period must pass, but reducing one takes effect instantly.
Time-Out Feature
If you feel you need a short break, use the time-out feature. Your account can be temporarily suspended for anywhere from 24 hours to 30 days. During this period, login and transactions will be completely disabled.
Self-Exclusion
If you need a long-term break, apply for self-exclusion. The option to keep your account closed is available from 6 months up to permanently. All marketing communications will be completely stopped during self-exclusion.
Reality Check
A message will appear on screen at set intervals letting you know how long you have been playing and the total amount you have spent and won. This information will help you make informed decisions.
Transaction History
Review your complete deposit, withdrawal, and betting history at any time from your account panel. We keep detailed records to ensure transparency, which will help you understand your spending patterns.
24/7 Support
If you are concerned about a gaming problem, contact our Bengali-language 24/7 live chat support. Our trained team will understand your situation and provide assistance quickly and confidentially.
Warning Signs of Problem Gambling
If any of the following apply to you, consider seeking help. Early awareness is the most effective way to prevent problems.
- Spending more than the budget set for betting and a tendency to place more bets to recover losses.
- Playing with money meant for rent, food, or essential family expenses.
- Being unable to stop gaming or repeatedly trying and failing to do so.
- Hiding your gaming habits from family or lying about them.
- Feeling restless, irritable, or anxious when not playing.
- Prioritising gaming over work, studies, or family responsibilities.
- Borrowing money or asking friends or family members for funds to use for gaming.
Assess Yourself
Review the questions below honestly with yourself. This is a self-assessment exercise — the information collected is not sent to us.
Do I think about playing games every day and feel upset when I cannot play?
Do I keep placing increasingly larger bets one after another to recover losses?
Have my gaming habits created problems in my relationships with family or friends?
Have I given up sleep, meals, or important responsibilities for gaming?
Have I borrowed money from anyone or sold assets for gaming?
Have I tried to stop gaming but kept coming back?
If the answer to more than one question is "yes", please contact our support team. We will help you confidentially and without judgement.
Tips for Healthy Gaming
- Set a budget: Allocate a fixed budget for gaming that comes from your entertainment spending outside of household expenses. Never exceed this limit.
- Set a time limit: Decide how long you will play before you start and stop when time is up. Use a clock or alarm.
- Avoid alcohol: Do not play under the influence of alcohol or any other substance. It reduces your ability to make decisions and increases the risk of overspending.
- Do not play when emotional: Avoid gaming when you are angry, frustrated, or stressed. Decisions made in this state are often harmful.
- Do not try to recover losses: Avoid the urge to place large bets to recover lost money through "loss recovery". This only makes the problem worse.
- Tell your family: Letting a trusted family member know about your gaming habits will help you stay accountable.
- Do not treat gaming as a source of income: Online gaming is for entertainment. Treating it as a livelihood or a way to pay off debt increases the risk of getting into trouble.
- Take regular breaks: Rather than playing for long stretches at a time, take breaks in between. Keep your body and mind refreshed.
Need support? We are here
Live Chat Support
Contact our 24/7 Bengali-language live chat support. Our trained team is ready to assist with any responsible gaming concerns, with full confidentiality.
Contact by Email
To raise the matter confidentially, write to us at: [email protected] — we will respond promptly and keep your information completely private.
Frequently Asked Questions (FAQ)
Play safely — with hba999
Responsible gaming does not mean less enjoyment — it means safe entertainment over the long term. Enjoy our games, cricket betting, or casino sections while staying within your limits.